Last updated: July 2026
These Terms of Use govern your use of the Wexl.ai website, our software products and our services. Please read them before using anything we provide. By creating an account, subscribing to a product, or engaging us for services, you agree to these terms.
We provide our products and services to businesses. They are not intended for consumers, and you confirm you are using them for the purposes of a trade, business, craft or profession.
1. Who we are
Wexl.ai (“we”, “us”, “our”) is WEXL, a company registered in England and Wales, with its registered office at Pure Offices, Cheadle Royal Business Park, SK8 3TD, United Kingdom.
You can reach us through our contact page.
2. What these terms cover
These terms apply to:
- the Wexl.ai website;
- our subscription products, including Wexl Spotlight, JurisDeck, Wexl Voice Receptionist and the AI Readiness Assessment (each a “Product”); and
- our automation, integration and consultancy work (“Services”).
Where we agree a separate written proposal, statement of work or order form with you, that document and these terms apply together. If they conflict, the signed document takes precedence for the work it covers.
3. Your account
You need an account to use most of our Products. You are responsible for the accuracy of the details you give us, for keeping your login credentials secure, and for everything done through your account. Tell us promptly if you believe someone has gained access to it.
If you add colleagues to your account, you remain responsible for their use of the Products and for making sure they comply with these terms.
4. Subscriptions, fees and renewal
Products are sold on a subscription. The plan you choose sets the price, the billing period and any usage allowances or limits that apply. Prices are shown exclusive of VAT unless we say otherwise, and VAT is added where applicable.
Payments are handled by our payment processor, Stripe. We do not store your card details. Subscriptions renew automatically at the end of each billing period unless you cancel before it ends. Cancelling stops the next renewal; it does not refund the period already paid for.
We may change our prices. We will give you at least [30] days’ notice before a change affects your subscription, and you may cancel before it takes effect if you do not accept it.
If a payment fails or an invoice is unpaid, we may suspend access until it is settled. We will tell you before we do.
5. Usage allowances
Some Products include allowances — for example a number of AI operations, connected profiles or monthly spend on underlying AI providers. Where you reach an allowance, the Product will tell you and the affected feature pauses until the next billing period or until you move to a plan with more headroom. We will not silently degrade a Product without saying so.
6. AI-generated output
Our Products use artificial intelligence, including third-party AI models. This matters, so please read this section carefully.
- Output is generated, not verified. AI systems are probabilistic. They can produce content that is inaccurate, incomplete, out of date or misleading, and they can do so confidently. We do not warrant that any output is accurate or fit for a particular purpose.
- You must review before you rely on it. You are responsible for checking any output before publishing it, sending it to a client, acting on it or relying on it in a decision. Features that publish, send or book on your behalf do so on your instruction and under your control.
- It is not professional advice. No output from any Product is legal, financial, medical, tax or other regulated professional advice. In particular, JurisDeck is a productivity tool for legal professionals. It does not provide legal advice, does not exercise professional judgement, and does not create a solicitor–client relationship between you and us. The professional using it remains responsible for the work product and for their own regulatory obligations.
- Similar output. AI models may generate similar or identical output for different customers. We do not guarantee that output is unique to you.
7. Your content and your data
You keep ownership of everything you put into the Products — your business information, documents, recordings, transcripts, brand assets and the output generated for you. You grant us a licence to host, process and transmit that material only so far as we need to in order to provide the Products and Services to you.
You are responsible for having the right to give us that material, and for what you publish using it.
How we handle personal data is set out in our Privacy Policy. Where we process personal data on your behalf, you are the controller and we are the processor, and our data processing terms apply.
8. Recordings, consent and lawful basis
Some Products capture conversations — for example Wexl Voice Receptionist handling enquiries, or JurisDeck recording a client consultation.
Where you use those features, you are responsible for:
- having a lawful basis for recording, transcribing and processing the conversation;
- informing the people taking part, and obtaining their consent where the law or your professional rules require it;
- any notices, registers or records your regulator expects you to keep.
Our Products may prompt you to confirm consent and may record that you did so. Those prompts are a convenience, not legal advice, and confirming one does not transfer responsibility to us.
9. Connected accounts
Products can connect to services you already use — for example Google Calendar, Google Business Profile, Facebook, Instagram, LinkedIn, TikTok, your email or your website.
When you connect one, you authorise us to access it on your behalf and only for the purpose the Product describes: reading your availability and writing appointments, publishing content you have approved, or reading your public website to answer questions about your business. We ask for the narrowest access that lets the feature work.
Those services are run by third parties and are governed by their own terms. We are not responsible for their availability, their policies, or changes they make. You can disconnect an account at any time from within the Product or from that provider’s own security settings; doing so stops future access but does not undo actions already taken, such as an appointment already placed in your calendar or a post already published.
10. Acceptable use
You must not use our Products or Services to:
- break the law, infringe anyone’s rights, or breach a professional or regulatory obligation;
- generate or publish content that is unlawful, defamatory, deceptive, discriminatory or harassing;
- impersonate another person or business, or present AI-generated content in a way that is intended to mislead;
- upload material you have no right to use, or personal data you have no lawful basis to share with us;
- attempt to gain unauthorised access to our systems or another customer’s data, or interfere with the operation of the Products;
- resell, sublicense or provide the Products to a third party as your own service, unless we have agreed that in writing (for example under an agency partnership).
We may suspend an account that we reasonably believe is being used in breach of this section, and will tell you why.
11. Availability and changes
We work to keep the Products available and will give reasonable notice of planned maintenance where we can. We do not guarantee uninterrupted or error-free operation, and parts of our Products depend on third-party services we do not control.
We improve the Products continuously and may add, change or remove features. If we withdraw a feature you materially rely on, we will give you reasonable notice, and you may cancel the affected subscription.
12. Intellectual property
We own the Products, the website, our software, models, prompts, designs and documentation, together with the Wexl.ai name and branding. Nothing in these terms transfers any of that to you. We grant you a non-exclusive, non-transferable right to use the Products during your subscription, for your own business purposes.
You are welcome to tell us what could be better. If you send us feedback or suggestions, we may use them without obligation or payment.
13. Confidentiality
Each of us may learn confidential information about the other. Both of us agree to keep it confidential, to use it only for the purpose of this agreement, and to protect it with at least reasonable care. This does not apply to information that is already public, that is received lawfully from someone else, or that must be disclosed by law.
14. Warranties and liability
We will provide the Products and Services with reasonable care and skill. Beyond that, and to the extent the law allows, the Products are provided “as is” and we exclude all other warranties, whether express or implied.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, neither of us is liable to the other for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss. Our total liability arising out of or in connection with these terms is limited to the fees you paid us in the [12] months before the claim arose.
You will indemnify us against claims brought by a third party arising from your content, from your use of the Products in breach of these terms, or from your failure to obtain a consent or lawful basis required under section 8.
15. Ending the agreement
You may cancel a subscription at any time, effective at the end of the current billing period. Either of us may end the agreement immediately if the other commits a material breach and does not put it right within 30 days of being asked to.
When your subscription ends, your access ends. You may export your data before that point, and you may ask us for a copy within [30] days afterwards. After that period we delete or anonymise your data in line with our Privacy Policy and our retention schedule, except where we must keep records by law.
Ending the agreement does not affect anything that has already happened — for example content already published to your social accounts, or appointments already written into your calendar.
16. Changes to these terms
We may update these terms as our Products develop or the law changes. If a change materially affects your rights, we will tell you by email or in the Product before it takes effect. Continuing to use the Products after that date means you accept the updated terms. The date at the top shows when we last changed them.
17. General
These terms, together with any order form or statement of work and our Privacy Policy, are the whole agreement between us. If any part is found to be unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. You may not transfer your rights under these terms without our written consent; we may transfer ours to a group company or in connection with a sale of our business.
These terms are governed by the laws of [England and Wales], and the courts of [England and Wales] have exclusive jurisdiction over any dispute.
18. Contact
Questions about these terms? Email [email protected] or write to us at Pure Offices, Cheadle Royal Business Park, SK8 3TD, United Kingdom.